Frequently Asked Questions
How do I personalize my gift?
Add a name or message, upload a photo when available, and choose your preferred font on the product page.
How long does production and shipping take?
Your personalized gift is made in 3–5 days and ships in 7–12 days.
Where do you ship?
We ship to shoppers across the US. Delivery timing can vary depending on your location.
Can I return a custom item?
Because each gift is custom-made, returns are accepted only if your item arrives damaged or incorrect.
How can I track my order?
Once your order ships, we’ll send tracking details so you can follow its journey.