Refund Policy

Because Monogrammy gifts are personalized and made to order, custom items generally cannot be returned for a change of mind.

We will refund or replace an item if it arrives damaged, defective, or wrong (not matching what you ordered). Please contact us within 14 days of delivery and include clear photos of the issue and packaging when possible.

Email support@monogrammy.com with your order number. Approved replacements or refunds are processed after we review your claim.

Order changes: contact us within 12 hours of placing the order. Once production has started, we may not be able to edit personalization details.

Operated by Buraha LLC. Contact: support@monogrammy.com. [BUSINESS ADDRESS TO ADD].